Return and Refund Policy
Thank you for shopping at The Enchanted Deck. We understand that sometimes issues may arise with your order. Please read our Return and Refund Policy carefully to ensure a smooth process:
Damaged Products:
We accept returns and offer refunds only for products that are received damaged.
Damages must be reported within 7 days of receiving the product.
Reporting Damages:
To report a damaged product, please contact our customer support team at Jon@theenchanteddeck.com within the specified timeframe.
Provide clear photos of the damaged item and any relevant packaging.
Return Authorization:
Our customer support team will review your case and provide instructions on returning the damaged product.
Do not return the item before receiving authorization.
Return Shipping:
We will provide you with a return shipping label for the damaged product.
The return shipping cost for damaged items will be covered by us.
Refund Process:
Once we receive the damaged product, our team will inspect it.
If the damage is confirmed, a refund will be processed to the original payment method.
Refunds will be issued promptly, but please allow up to 14 business days for the transaction to reflect in your account.
No Exceptions:
Please note that we do not accept returns or offer refunds for reasons other than damage.
Exceptions to this policy will not be made.
Cancellation of Damaged Orders:
In some cases, we may cancel and refund an order if it cannot be fulfilled due to product unavailability or other issues.
Contact Information:
For any questions or concerns regarding returns and refunds, please contact our customer support team at [contact email].
By making a purchase on our website, you agree to adhere to this Return and Refund Policy. We appreciate your understanding and cooperation in ensuring the quality of our products.